**CORONA VIRUS UPDATE - AS AT 28.7.2021**
Subject to the Welsh Government easing restrictions on the 7th August 2021 please click the following link for an example of the entertainment schedule. For the entertainment schedule relating specifically to your stay please ask in reception. This is only a guide and is subject to change without prior notice although, we will do our best to provide a suitable alternative.
Example of Club house entertainment (click here)
**CORONA VIRUS UPDATE - AS AT 16.5.2021**
All holiday bookings will be e-mailed details of our updated check in procedures, if we do not have an e-mail address we will be in contact via phone. Please read through this prior to arrival and if you have any queries email or call the office.
Track & Trace
The Government have implemented a track and trace system. Can all Owners Please continue to email us on trace@pencnwc.co.uk, prior to your arrival. All holiday bookings will automatically be added.
Social Distancing
Please follow Welsh Government guidelines with regards to social distancing, in Wales this is currently 2 meters. Check the Welsh Government website for the latest rules, these may be different from those in England.
Hand Hygiene
Ensure that you wash your hands more regularly with soap and water where available and use sanitisers where it isn’t. You will notice there are hand sanitising stations throughout the park, please use these freely.
Reception
The office will be running normal opening hours but with restricted access.
When you arrive on park some changes have been made to our reception area. Could you park up as normal and follow the signposted one-way queuing system. You will be asked to sanitise your hands before you get to the reception window after which you will be handed your welcome pack, this will have all the information you need to find your pitch. Check in time for tourers is after 12pm and for our hire caravans after 3pm. Due to a more extensive clean between customers ‘check in’ may be delayed however, you will be welcome to use our facilities while you wait. Anyone arriving after 5pm please call the office on 01545 560479 to notify us. When leaving the park, can all hire fleet customers drop off their keys at reception before check out at 10am. If you are leaving before the office is open please drop keys off through the letter box next to the reception door. All touring customers must ensure their pitch is vacated before 10am.
Children
We understand the excitement that some of our smaller guests will feel when coming to the park but we ask now more than ever that children are supervised at all times, are helped to wash their hands regularly and comply with social distancing measures where appropriate.
General Travel Information
New Quay, Aberaeron, Cardigan and Aberystwyth were operating a pedestrian zone and one-way systems during 2020, we believe this to continue in the 2021 season. Times and plans may vary so please ensure you are aware of possible road closures before travelling.
Shuttle Bus
This will be running at the usual time, leaving the park from outside reception at 11.30am and leaving New Quay from outside the Shell Shop at 5pm. You can pick up tickets for this service from reception before 10.30am on the day of travel. Due to Welsh Government guidance a face covering must be worn when using this service. (due to travel restrictions, pick up and drop off may vary)
COVD-19 Symptoms
If you or anyone you live with feels unwell with Covid-19 symptoms please don’t travel. Once you are on park, if you feel unwell and are showing symptoms of coronavirus, avoid unnecessary contact with people and/or objects. Inform the park of your symptoms on this number 01545 560479and order a test from www.nhs.uk/coronavirus or by calling 119. For general COVID-19 information use NHS 111 website. If you are contacted by Test & Trace whilst on holiday you MUST notify us immediately that you have been contacted by NHS Test and Trace and asked to self-isolate. In case of emergency such as breathing difficulties dial 999
Facilities:
From the 17th May 2021 the following facilities are available:
- Takeaway meals – Limited Menu
- Beer garden for food and drinks
- Fishing lake
- All green areas including the football field
- Children’s play areas
- Self-contained accommodation
- Arcade
- Launderette
- Swimming Pool
- Toilet & Shower Block
- Seated indoor bar area for food and drinks
Currently unavailable on the park with no confirmed date:
- Live entertainment or kids club.
You will notice additional signage on the park, please follow and respect this guidance as it is there for everyone’s safety. Refer to notice boards for opening times as these may vary.
The above dates are only a guide and we cannot guarantee the opening of facilities because we are following Welsh Government guidance. This information is correct at 16th May 2021. If your booking falls a few weeks after this be aware that information may change before you arrive. Keep an eye on our website and social media where we will be posting up to date information as soon as we can.
**CORONA VIRUS UPDATE - AS AT 1.5.2021**
All holiday bookings will be e-mailed details of our updated check in procedures, if we do not have an e-mail address we will be in contact via phone. Please read through this prior to arrival and if you have any queries email or call the office.
Track & Trace
The Government have implemented a track and trace system. Can all Owners Please continue to email us on trace@pencnwc.co.uk, prior to your arrival. All holiday bookings will automatically be added.
Social Distancing
Please follow Welsh Government guidelines with regards to social distancing, in Wales this is currently 2 meters. Check the Welsh Government website for the latest rules, these may be different from those in England.
Hand Hygiene
Ensure that you wash your hands more regularly with soap and water where available and use sanitisers where it isn’t. You will notice there are hand sanitising stations throughout the park, please use these freely.
Reception
The office will be running normal opening hours but with restricted access.
When you arrive on park some changes have been made to our reception area. Could you park up as normal and follow the signposted one-way queuing system. You will be asked to sanitise your hands before you get to the reception window after which you will be handed your welcome pack, this will have all the information you need to find your pitch. Check in time for tourers is after 12pm and for our hire caravans after 3pm. Due to a more extensive clean between customers ‘check in’ may be delayed however, you will be welcome to use our facilities while you wait. Anyone arriving after 5pm please call the office on 01545 560479 to notify us. When leaving the park, can all hire fleet customers drop off their keys at reception before check out at 10am. If you are leaving before the office is open please drop keys off through the letter box next to the reception door. All touring customers must ensure their pitch is vacated before 10am.
Children
We understand the excitement that some of our smaller guests will feel when coming to the park but we ask now more than ever that children are supervised at all times, are helped to wash their hands regularly and comply with social distancing measures where appropriate.
General Travel Information
New Quay, Aberaeron, Cardigan and Aberystwyth were operating a pedestrian zone and one-way systems during 2020, we believe this to continue in the 2021 season. Times and plans may vary so please ensure you are aware of possible road closures before travelling.
Shuttle Bus
This will be running at the usual time, leaving the park from outside reception at 11.30am and leaving New Quay from outside the Shell Shop at 5pm. You can pick up tickets for this service from reception before 10.30am on the day of travel. Due to Welsh Government guidance a face covering must be worn when using this service. (due to travel restrictions, pick up and drop off may vary)
COVD-19 Symptoms
If you or anyone you live with feels unwell with Covid-19 symptoms please don’t travel. Once you are on park, if you feel unwell and are showing symptoms of coronavirus, avoid unnecessary contact with people and/or objects. Inform the park of your symptoms on this number 01545 560479and order a test from www.nhs.uk/coronavirus or by calling 119. For general COVID-19 information use NHS 111 website. If you are contacted by Test & Trace whilst on holiday you MUST notify us immediately that you have been contacted by NHS Test and Trace and asked to self-isolate. In case of emergency such as breathing difficulties dial 999
Facilities:
Currently Open as at 1st May 2021:
- Takeaway meals – Limited Menu
- Beer garden for food and drinks
- Fishing lake
- All green areas including the football field
- Children’s play areas
- Self-contained accommodation
Due to open on the following date, pending further guidance:
- Seated indoor bar area for food and drinks (17th May 2021)
- Swimming pool (3rd May 2021)
- Toilet & shower block (17th May 2021)
- Launderette (17th May 2021)
Currently unavailable on the park with no confirmed date:
- Arcade
- Live entertainment or kids club.
You will notice additional signage on the park, please follow and respect this guidance as it is there for everyone’s safety. Refer to notice boards for opening times as these may vary.
The above dates are only a guide and we cannot guarantee the opening of facilities because we are following Welsh Government guidance. This information is correct at 1st May 2021. If your booking falls a few weeks after this be aware that information may change before you arrive. Keep an eye on our website and social media where we will be posting up to date information as soon as we can.
**CORONA VIRUS UPDATE - AS AT 12.3.2021**
The news we’ve all been waiting for. Self-contained accommodation is able to reopen from 27th March 2021.
Owners
Owners will be able to visit the park from 9am on the 27th March 2021*. If you require your caravan to be reconnected or any other jobs completing prior to this date please get in touch as soon as you can to ensure we are able to complete everything prior to your arrival.
*unfortunately, if you reside in England you are unable to visit until 12th April 2021. Please ensure you follow local guidance at all times.
Holiday Bookings:
We are accepting holiday bookings in self-contained units from 27th March 2021 for visitors from wales only. If your arrival date is prior to this or prior to the 12th April 2021 and you reside in England, please contact us as soon as possible to arrange moving your stay or cancelling/credit note being issued.
All holiday bookings will be e-mailed details of our updated check in procedures, if we do not have an e-mail address we will be in contact via phone. Please read through this prior to arrival and if you have any queries email or call the office.
Track & Trace
The Government have implemented a track and trace system. Can all Owners Please continue to email us on trace@pencnwc.co.uk, prior to your arrival. All holiday bookings will automatically be added.
Social Distancing
Please follow Welsh Government guidelines with regards to social distancing, in Wales this is currently 2 meters. Check the Welsh Government website for the latest rules, these may be different from those in England.
Hand Hygiene
Ensure that you wash your hands more regularly with soap and water where available and use sanitisers where it isn’t. You will notice there are hand sanitising stations throughout the park, please use these freely.
Reception
The office will be running normal opening hours but with restricted access.
When you arrive on park some changes have been made to our reception area. Could you park up as normal and follow the signposted one-way queuing system. You will be asked to sanitise your hands before you get to the reception window after which you will be handed your welcome pack, this will have all the information you need to find your pitch. Check in time for tourers is after 12pm and for our hire caravans after 3pm. Due to a more extensive clean between customers ‘check in’ may be delayed however, you will be welcome to use our facilities while you wait. Anyone arriving after 5pm please call the office on 01545 560479 to notify us. When leaving the park, can all hire fleet customers drop off their keys at reception before check out at 10am. If you are leaving before the office is open please drop keys off through the letter box next to the reception door. All touring customers must ensure their pitch is vacated before 10am.
Children
We understand the excitement that some of our smaller guests will feel when coming to the park but we ask now more than ever that children are supervised at all times, are helped to wash their hands regularly and comply with social distancing measures where appropriate.
General Travel Information
New Quay, Aberaeron, Cardigan and Aberystwyth were operating a pedestrian zone and one-way systems during 2020, we believe this to continue in the 2021 season. Times and plans may vary so please ensure you are aware of possible road closures before travelling.
Shuttle Bus
This will be running at the usual time, leaving the park from outside reception at 11.30am and leaving New Quay from outside the Shell Shop at 5pm. You can pick up tickets for this service from reception before 10.30am on the day of travel. Due to Welsh Government guidance a face covering must be worn when using this service. (due to travel restrictions, pick up and drop off may vary)
COVD-19 Symptoms
If you or anyone you live with feels unwell with Covid-19 symptoms please don’t travel. Once you are on park, if you feel unwell and are showing symptoms of coronavirus, avoid unnecessary contact with people and/or objects. Inform the park of your symptoms on this number 01545 560479and order a test from www.nhs.uk/coronavirus or by calling 119. For general COVID-19 information use NHS 111 website. If you are contacted by Test & Trace whilst on holiday you MUST notify us immediately that you have been contacted by NHS Test and Trace and asked to self-isolate. In case of emergency such as breathing difficulties dial 999
Facilities:
Open from the 27th March 2021:
- Takeaway meals – Limited Menu
- Fishing lake
- All green areas including the football field
- children’s play areas
Currently unavailable on the park:
- Swimming pool:
- Launderette
- Toilet and Shower blocks
- Arcade
- Restaurant
- Clubhouse
We have taken the decision to keep our swimming pool closed for the foreseeable future. Also we will not be providing live entertainment or kids club. We understand this will be a disappointment to some however at this current time we feel this is the right decision to make whilst trying to keep all our guests safe.
You will notice additional signage on the park, please follow and respect this guidance as it is there for everyone’s safety. Refer to notice boards for opening times as these may vary.
The above dates are only a guide and we cannot guarantee the opening of facilities because we are following Welsh Government guidance. This information is correct at 12th March 2021. If your booking falls a few weeks after this be aware that information may change before you arrive. Keep an eye on our website and social media where we will be posting up to date information as soon as we can.
**CORONA VIRUS UPDATE - AS AT 17.12.2020**
Unfortunately, the park and all its facilities will close from Monday the 28th December until further Government guidance is released. We kindly ask everyone to ensure that they have left the park before this time.
OWNERS:
If you need to winterise your caravan or do any maintenance, we ask that you please arrange for this before the 21st December to ensure we have time to complete this before closing for Christmas. If you require us to do any jobs, we also ask you inform us as soon as possible so this can be done before lockdown commences.
We look forward to welcoming you all back to the park after the Christmas season and when it is safe to do so. in the meantime, look after yourselves and stay safe.
**CORONA VIRUS UPDATE - AS AT 3.11.2020**
The welsh lockdown will be ending on the 9th November. We will re-open for owners and seasonal tourers from this date.
HOLIDAY BOOKINGS:
We will not be re-opening for holiday bookings until next year to keep social distancing at a safe level.
OWNERS:
You will be able to come down provided you are not in any local or National Lockdowns.
We are still waiting for guidance confirming what facilities are able to be open and if any time restrictions will be in place. but are hoping to have the clubhouse open Friday – Sunday.
If anyone is feeling unwell or has any symptoms, may I remind you not to come to the park to self-isolate. This must be done at your main residence. If already onsite please call us with your details and if safe, return home.
Anyone coming to park to use the usual trace@pencnwc.co.uk with your arrival date, duration of stay and your pitch and contact details.
We look forward to seeing you soon.
**CORONA VIRUS UPDATE - AS AT 19.10.2020**
Unfortunately the park and all its facilities will close from 18:00 on Friday the 23rd October until 9th November. This is in-line with government guidelines and we kindly ask everyone to ensure that they have left the park before this time.
HOLIDAY BOOKINGS:
Please bear with us as we contact you if your booking falls within the dates above to discuss your options.
OWNERS:
If you need to winterise your caravan or do any maintenance, we ask that you please arrange for this before the 23rd October. We will be commencing all drain downs falling due between the 23rd October & 9th November this week. If you would like your drain down completed later on in the week please contact us as soon as possible to arrange. If you require us to do any jobs we also ask you inform us as soon as possible so this can be done before lockdown commences.
We look forward to welcoming you all back to the park when it is safe to do so. in the meantime look after yourselves and stay safe.
**CORONA VIRUS UPDATE - AS AT 10.08.2020**
Track & Trace
The Government have implemented a track and trace system. You will have been automatically added to our arrivals list on trace@pencnwc.co.uk.
We will also be using a separate track and trace system for people entering the clubhouse and using seating areas, please follow guidance provided on park for registering with this.
Social Distancing
Please follow Welsh Government guidelines with regards to social distancing, in Wales this is currently 2 meters. Check the Welsh Government website for the latest rules, these may be different from those in England.
Hand Hygiene
Ensure that you wash your hands more regularly with soap and water where available and use sanitisers where it isn’t. You will notice there are hand sanitising stations throughout the park, please use these freely.
Reception
The office will be running normal opening hours but with restricted access.
When you arrive on park some changes have been made to our reception area. Could you park up as normal and follow the signposted one-way queuing system. You will be asked to sanitise your hands before you get to the reception window after which you will be handed your welcome pack, this will have all the information you need to find your pitch. Check in time for tourers is after 12pm and for our hire caravans after 3pm. Due to a more extensive clean between customers ‘check in’ may be delayed however, you will be welcome to use our facilities while you wait. Anyone arriving after 5pm please call the office on 01545 560479 to notify us. When leaving the park, can all hire fleet customers drop off their keys at reception before check out at 10am. If you are leaving before the office is open please drop keys off through the letter box next to the reception door. All touring customers must ensure their pitch is vacated before 10am.
Children
We understand the excitement that some of our smaller guests will feel when coming to the park but we ask now more than ever that children are supervised at all times, are helped to wash their hands regularly and comply with social distancing measures where appropriate.
General Travel Information
New Quay, Aberaeron, Cardigan and Aberystwyth will be operating a pedestrian zone and one-way systems from 13th July. Times and plans may vary so please ensure you are aware of possible road closures before travelling.
Shuttle Bus
This will be running at the usual time, leaving the park from outside reception at 11.30am and leaving New Quay from outside the Shell Shop at 5pm. You can pick up tickets for this service from reception before 10.30am on the day of travel. Due to Welsh Government guidance a face covering must be worn when using this service.
COVD-19 Symptoms
If you or anyone you live with feels unwell with Covid-19 symptoms please don’t travel. Once you are on park, if you feel unwell and are showing symptoms of coronavirus, avoid unnecessary contact with people and/or objects. Inform the park of your symptoms on this number 01545 560479and order a test from www.nhs.uk/coronavirus or by calling 119. For general COVID-19 information use NHS 111 website. If you are contacted by Test & Trace whilst on holiday you MUST notify us immediately that you have been contacted by NHS Test and Trace and asked to self-isolate. In case of emergency such as breathing difficulties dial 999
Facilities:
Currently open on the park:
- Takeaway
- Beer garden and outdoor seating areas
- Fishing lake
- All green areas including the football field
- Communal toilets
- Shower blocks
- Laundry
- children’s play areas
- Indoor bars
- Restaurants
- Arcade
Currently unavailable on the park:
- Swimming pool:
We have taken the decision to keep our swimming pool closed for the foreseeable future. We understand this will be a disappointment to some however at this current time we feel this is the right decision to make whilst trying to keep all our guests safe.
- Live entertainment & kids club:
Currently we have no live entertainment or kids club onsite. we do not have a date for when this will recommence.
You will notice additional signage on the park, please follow and respect this guidance as it is there for everyone’s safety. Refer to notice boards for opening times as these may vary.
The above dates are only a guide and we cannot guarantee the opening of facilities because we are following Welsh Government guidance. This information is correct at 10th August. If your booking falls a few weeks after this be aware that information may change before you arrive. Keep an eye on our website and social media where we will be posting up to date information as soon as we can.
**CORONA VIRUS UPDATE – AS AT 02.7.2020**
OWNERS:
You are now allowed to come down to your caravan from 9am on the 11th July after an announcement that was made today.
FACILITIES:
We will be opening up our beer garden from the 13th July.
**CORONA VIRUS UPDATE – AS AT 01.7.2020**
We are still following Government guidance on delay measures and as such our park and all facilities are still closed. However, our phone lines will be open for normal office hours from 1st July 2020 and we will be answering e-mails but, due to reduced staffing please bear with us and we will try to respond to you as soon as we can.
With Holiday Parks in Wales re-opening from the 13th July, may we remind you not to leave your home if you are self-isolating or any member of your household has symptoms of Coronavirus. Please refer to the NHS website for up to date guidance on these.
May we also remind you that currently, accommodation can only be shared by members of the same household. This applies to anyone staying on the park.
We ask that everyone is considerate to each other during these times. There will be additional signage on the park, as well as in the area, we would appreciate it if you could look out for this and follow any guidance given. Everyone will need to follow social distancing guidance given by local Government on the park and within the local area.
FACILITIES:
We may not be able to open all facilities on the park from the 17th July. At today’s date, the club house including the arcade, all toilet and shower facilities, laundrette, children’s play areas and the swimming pool will remain closed. We will endeavour to open these facilities as soon as we are given guidance that we are allowed to and that it can be done safely. The takeaway will be open from the 13th July, access to the fishing lake and football field will also be available as well as access to shared waste disposal and water points. We will provide updates when we have them via Facebook and on our website. If you have any queries in relation to this please call the office on 01545 560479
HOLIDAY BOOKINGS:
We are now taking holiday bookings from 17th July. If the park is not allowed to open on this date due to a change in Government guidelines please be reassured that we will be issuing credit notes to anyone whose booking is due to arrive whilst the travel ban is still imposed. If you're due to pay the balance of your booking as the 30-day deadline has arrived please go ahead and pay this balance as normal by calling the office.
All holiday bookings will be e-mailed details of our check in procedures, if we do not have an e-mail address we will be in contact via phone. Please read through this prior to arrival and if you have any queries email or call the office.
OWNERS:
You are allowed to come down to your caravan from 9am on the 13th July. Confirmation of some changes and updated information will be sent out to you shortly.
**CORONA VIRUS UPDATE – AS AT 26.3.2020**
Due to the current Coronavirus impact on the UK, we are following Government guidence on delay measures and as such have closed our park and all facilities. This means that our phone lines are temorarily closed however, we will be managing and responding to e-mail enquiries. Please bear with us during these unknowing times, we will do our utmost to respond to you as soon as we can.
HOLIDAY BOOKINGS:
If your query is in relation to an upcoming booking please be reassured that we will be issuing credit notes to anyone whose booking is due to arrive whilst the travel ban is still imposed. If you're due to pay the balance of your booking as the 30 day deadline has arrived please also re reassured that we will not be cancelling bookings on this basis. You will either fall into the credit note category or we will be in contact prior to your arrival to confirm the situation at that point in time. Please be patient with us as this situation is new to us all and if we feel your query is not answered here then we will be in contact with you.
OWNERS:
Please bear with us, we will be in contact when we have confirmed guidance and information to send to you. Rest assured we are still trying our utmost to maintain the park and ensure security and safety on the park is prioritised at this time.
**CORONA VIRUS UPDATE – AS AT 22.3.2020**
It is with heavy heart and after careful consideration that the decision to close the facilities on our park has been taken. We take the safety and wellbeing of staff and customers seriously and feel that this is the right thing to do.
These are unprecedented times. We all have a responsibility to consider not just ourselves but to the people of our country, the local community and on this park.
We are having to make decisions and take actions which were unimaginable a few weeks ago.
We are closing all facilities on the park from 4pm tomorrow (23rd March 2020) until further notice although the office will currently remain open to deal with any queries you may have.
Thank goodness for the announcements of support which have come from Government which should help us to be ready to resume business just as soon as the crisis passes; we will be making effort to ensure our staff are looked after during this period.
We are speaking to all holiday hire and touring bookings to ask them to stay away and to offer alternative dates when the crisis is over.
We ask private owners on the park not to stay in your holiday caravan at this time and to be sensitive towards the views and needs of the local community and NHS. We are expecting the Government to give us more guidance very shortly.
We expect a clear message that holiday and touring parks must not stay open for business as usual. We hope there will also be some guidance about those using holiday caravans as their home.
If there is any reason why you cannot leave, you need to discuss that with us.
Over the last 24 hours, there has been an increasing and understandable concern in local communities towards the owners of second homes and caravans, as well as holiday visitors. The government’s clear guidance is that there must be no unnecessary or non-essential travel.
We ask private owners who are not on the park not to come here, and if you are on the park please go home. We are following the Government’s guidance so closing to protect you and wider society.
We urge you to co-operate at this difficult time please.
Best wishes from
Ian, Stella, Tomas, Daniel and the staff at Pencnwc
RECEPTION
Opening hours:
Monday to Sunday 9am-5pm
01545 560479
If you struggle to make contact by phone please e-mail holidays@pencnwc.co.uk and we will get back to you as soon as we can.
**CORONA VIRUS UPDATE – AS AT 18.3.2020**
We take the safety and wellbeing of staff and customers seriously, and would like to reassure our current and potential customers that although we are still open for business, we are monitoring and following all the official Government advice designed to protect us all.
In order to follow Government guidelines, we kindly ask that anyone displaying symptoms or who need to self-isolate, do so in their own homes and not in their caravan. We also wanted to make you aware of the steps we are taking to ensure all Government advice is followed and how we are providing you with our continued support and services.
CLUBHOUSE
The clubhouse will remain open on normal operating hours with extra precautions in place to minimise risk. Food and drinks will continue to be served in the bar and the takeaway will remain open. In addition, from Friday we will be offering a free delivery service to our customers staying on park and the elderly or vulnerable in our local community.
A decision has been made today to cancel the entertainment programme including Live Acts, Bingo and Kids Club until further notice.
BOOKINGS ARRIVING PRIOR TO 1st May 2020
No bookings will now be taken for touring caravans or self-catering holidays until 1st May 2020. If you already have an existing booking and are due to arrive with us prior to 1st May 2020 and would like to cancel or move your booking to later on in the year, then we can offer a credit note for the full amount of your booking. This credit note will be valid for bookings made and arriving prior to 31st October 2021. Future bookings after this date will be monitored.
SWIMMING POOL
The swimming pool will be closed from 5.00 pm on Friday 20th March 2020 until further notice.
As I’m sure you all understand, the government is changing its guidance daily. We will keep you updated with any changes via our website, if anything is unclear or if you have any other concerns please don’t hesitate to call the office to discuss. We apologise for any inconvenience caused and would like to thank everyone for their co-operation during this uncertain time.
**CORONA VIRUS UPDATE - AS AT 13.3.2020**
Your Travel Flexibility
As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Bookings arriving prior to 1st May 2020*
We are currently following government guidelines in relation to travel restrictions. If you are feeling unwell or are suspected of having the virus you must self-isolate at home. This is the same situation for any individuals who have been in close contact with you. Please inform us if you are in any of these situations and due to arrive on park. We can offer a credit note for the full amount of your booking, this credit note will be valid for bookings made and arriving prior to 31st October 2021.
If you are due to arrive with us prior to 1st May 2020 and have concerns linked to novel coronavirus (COVID-19) please call or e-mail reception to discuss your options.
If you would like to cancel or move your booking to later on in the year then we can offer a credit note for the full amount of your booking, this credit note will be valid for bookings made and arriving prior to 31st October 2021.
Depending on how the government’s guidance changes, we would advise you to take out holiday insurance to cover yourself if you have a concern.
Please note that bookings must be paid for in full 30 days prior to arrival. If these terms are not met the booking will be automatically cancelled and any money paid will be non-refundable and non-transferrable.
We will notify you of any changes to guidance that we are following on our website.
*This does not apply to bookings made through any third party, please refer to their booking terms and conditions.
