**CORONA VIRUS UPDATE – AS AT 26.3.2020**
Due to the current Coronavirus impact on the UK, we are following Government guidence on delay measures and as such have closed our park and all facilities. This means that our phone lines are temorarily closed however, we will be managing and responding to e-mail enquiries. Please bear with us during these unknowing times, we will do our utmost to respond to you as soon as we can.
If your query is in relation to an upcoming booking please be reassured that we will be issuing credit notes to anyone whose booking is due to arrive whilst the travel ban is still imposed. If you're due to pay the balance of your booking as the 30 day deadline has arrived please also re reassured that we will not be cancelling bookings on this basis. You will either fall into the credit note category or we will be in contact prior to your arrival to confirm the situation at that point in time. Please be patient with us as this situation is new to us all and if we feel your query is not answered here then we will be in contact with you.
Please bear with us, we will be in contact when we have confirmed guidance and information to send to you. Rest assured we are still trying our utmost to maintain the park and ensure security and safety on the park is prioritised at this time.
**CORONA VIRUS UPDATE – AS AT 22.3.2020**
It is with heavy heart and after careful consideration that the decision to close the facilities on our park has been taken. We take the safety and wellbeing of staff and customers seriously and feel that this is the right thing to do.
These are unprecedented times. We all have a responsibility to consider not just ourselves but to the people of our country, the local community and on this park.
We are having to make decisions and take actions which were unimaginable a few weeks ago.
We are closing all facilities on the park from 4pm tomorrow (23rd March 2020) until further notice although the office will currently remain open to deal with any queries you may have.
Thank goodness for the announcements of support which have come from Government which should help us to be ready to resume business just as soon as the crisis passes; we will be making effort to ensure our staff are looked after during this period.
We are speaking to all holiday hire and touring bookings to ask them to stay away and to offer alternative dates when the crisis is over.
We ask private owners on the park not to stay in your holiday caravan at this time and to be sensitive towards the views and needs of the local community and NHS. We are expecting the Government to give us more guidance very shortly.
We expect a clear message that holiday and touring parks must not stay open for business as usual. We hope there will also be some guidance about those using holiday caravans as their home.
If there is any reason why you cannot leave, you need to discuss that with us.
Over the last 24 hours, there has been an increasing and understandable concern in local communities towards the owners of second homes and caravans, as well as holiday visitors. The government’s clear guidance is that there must be no unnecessary or non-essential travel.
We ask private owners who are not on the park not to come here, and if you are on the park please go home. We are following the Government’s guidance so closing to protect you and wider society.
We urge you to co-operate at this difficult time please.
Best wishes from
Ian, Stella, Tomas, Daniel and the staff at Pencnwc
Monday to Sunday 9am-5pm
If you struggle to make contact by phone please e-mail email@example.com and we will get back to you as soon as we can.
**CORONA VIRUS UPDATE – AS AT 18.3.2020**
We take the safety and wellbeing of staff and customers seriously, and would like to reassure our current and potential customers that although we are still open for business, we are monitoring and following all the official Government advice designed to protect us all.
In order to follow Government guidelines, we kindly ask that anyone displaying symptoms or who need to self-isolate, do so in their own homes and not in their caravan. We also wanted to make you aware of the steps we are taking to ensure all Government advice is followed and how we are providing you with our continued support and services.
The clubhouse will remain open on normal operating hours with extra precautions in place to minimise risk. Food and drinks will continue to be served in the bar and the takeaway will remain open. In addition, from Friday we will be offering a free delivery service to our customers staying on park and the elderly or vulnerable in our local community.
A decision has been made today to cancel the entertainment programme including Live Acts, Bingo and Kids Club until further notice.
BOOKINGS ARRIVING PRIOR TO 1st May 2020
No bookings will now be taken for touring caravans or self-catering holidays until 1st May 2020. If you already have an existing booking and are due to arrive with us prior to 1st May 2020 and would like to cancel or move your booking to later on in the year, then we can offer a credit note for the full amount of your booking. This credit note will be valid for bookings made and arriving prior to 31st October 2021. Future bookings after this date will be monitored.
The swimming pool will be closed from 5.00 pm on Friday 20th March 2020 until further notice.
As I’m sure you all understand, the government is changing its guidance daily. We will keep you updated with any changes via our website, if anything is unclear or if you have any other concerns please don’t hesitate to call the office to discuss. We apologise for any inconvenience caused and would like to thank everyone for their co-operation during this uncertain time.
**CORONA VIRUS UPDATE - AS AT 13.3.2020**
Your Travel Flexibility
As the situation around novel coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure your travel safety and provide maximum flexibility
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
Bookings arriving prior to 1st May 2020*
We are currently following government guidelines in relation to travel restrictions. If you are feeling unwell or are suspected of having the virus you must self-isolate at home. This is the same situation for any individuals who have been in close contact with you. Please inform us if you are in any of these situations and due to arrive on park. We can offer a credit note for the full amount of your booking, this credit note will be valid for bookings made and arriving prior to 31st October 2021.
If you are due to arrive with us prior to 1st May 2020 and have concerns linked to novel coronavirus (COVID-19) please call or e-mail reception to discuss your options.
If you would like to cancel or move your booking to later on in the year then we can offer a credit note for the full amount of your booking, this credit note will be valid for bookings made and arriving prior to 31st October 2021.
Depending on how the government’s guidance changes, we would advise you to take out holiday insurance to cover yourself if you have a concern.
Please note that bookings must be paid for in full 30 days prior to arrival. If these terms are not met the booking will be automatically cancelled and any money paid will be non-refundable and non-transferrable.
We will notify you of any changes to guidance that we are following on our website.
*This does not apply to bookings made through any third party, please refer to their booking terms and conditions.